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Registered: ‎08-01-2013
Message 1 of 3 (83 Views)

Connectivity Problems - Review Power Levels

I'm currently unable to stream music without it cutting out.  Could someone please review the levels below to see if there's a problem?  It's across multiple devices and music services.

I have reset the hub many times, and nothing seems to solve the problem.

Thanks

Screen Shot 2017-08-13 at 12.01.39.pngScreen Shot 2017-08-13 at 12.01.48.pngScreen Shot 2017-08-13 at 12.01.56.png

 

 

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Knows their stuff
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Registered: ‎16-03-2014
Message 2 of 3 (58 Views)

Re: Connectivity Problems - Review Power Levels

[ Edited ]

The downstream levels look fine, but one of the upstreams is almost above the threshold. The maximum power is 53.00, and yours is showing 52.50. It may be reaching 53 at times which would cause problems. Someone from VM will respond within the next 7 days and arrange an engineer visit, if the power level is the cause of the problem.

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Forum Team
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Registered: ‎07-04-2015
Message 3 of 3 (16 Views)

Re: Connectivity Problems - Review Power Levels

Hi there darrenthomas,

 

Thanks for taking the time to post on the community.

 

Sorry to read you are experiencing intermittent broadband connection.

 

I've taken a look into this and the upstream power level is currently too high. For this I can arrange an engineer appointment to adjust this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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