Could you give my connection a look over please. Had an issue the other day where by my router was completely reset and when my significant other was talking to VM tech support they supposedly noticed that the speed was slow and a job was logged to rectify.
It's not getting any better and that was on Saturday or Sunday last week.
When I checked your connection, the line and hub have come back as fine. The power levels are within specification, there are no local faults reported and the traffic is running at a low percentage.
The speed test that you completed was that through a wireless or wired connection? If wireless can you try through wired and whilst the router is in modem mode please. Do you get these speeds just during peak hours or can it be any time of the day?
Thanks for taking the time to post on the community. It's nice to have you here.
My apologies that you are still experiencing slow broadband speeds.
I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004218129 and with a review date of 14th December.
One of my colleagues will be in touch shortly with more information in regards to this issue.
It's now April and still this has not been fixed. Tonight is the final straw. Either this gets fixed or I'm taking my custom elsewhere.
I simply don't have the time or energy to sit on the phone with an agent making me jump through hoops when all the problems are on VM.
I'm away from home most of the week and my family are reporting to me the same thing week in week out. Constant drop outs and awful download speeds, all consistent with the same problem I reported months ago and was assured that a fix was in place.
Understand my frustration? I very much doubt it. Understand that I'm paying for a service I don't receive? You better!