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delriko
On our wavelength
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Message 1 of 10
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Connection speed should be 200Mbps

I seem to have slow broadband .. its not even 1/4 of what it should be. Is there anything that can be done to solve this?

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Superuser
Superuser
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Message 2 of 10
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Re: Connection speed should be 200Mbps

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card.

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Superuser
Superuser
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Message 3 of 10
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Re: Connection speed should be 200Mbps

need more info 

are you testing wired or wireless - always test wired 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status  - and post the downstream and upstream figures

is the problem 24/7 or just peak times

 

____________________

Tony
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delriko
On our wavelength
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Message 4 of 10
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Re: Connection speed should be 200Mbps

I am wired. Sorry was away for abit.

 

I have a cat6 cable plugged into the hub.

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delriko
On our wavelength
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Message 5 of 10
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Re: Connection speed should be 200Mbps

Downstream bonded channels
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 323000000 5 38.6 256 qam 60
2 291000000 5.8 40.3 256 qam 56
3 283000000 5.9 40.9 256 qam 55
4 275000000 5.9 40.9 256 qam 54
5 267000000 6.1 40.9 256 qam 53
6 259000000 6.3 40.9 256 qam 52
7 251000000 6.3 40.3 256 qam 51
8 243000000 6.4 40.9 256 qam 50
9 235000000 6.4 40.9 256 qam 49
10 307000000 5.5 40.3 256 qam 58
11 299000000 5.9 40.3 256 qam 57
12 315000000 5.4 38.9 256 qam 59




Upstream bonded channels
Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)
6 31000000 ATDMA 43.8 16 qam 6400000 5120
7 24400000 ATDMA 43.8 16 qam 6400000 5120
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Forum Team
Forum Team
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Message 6 of 10
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Re: Connection speed should be 200Mbps

Hi delriko,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read that you are experiencing slow broadband speeds.

 

I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running low.

 

When you complete a speed test, what speeds do you achieve?

With the PC/laptop device you are testing with does it have a gigabit LAN card?

Do you notice the speeds drop at certain times or can you have this issue at any time of the day?

Another test you can try is whilst the Hub is in modem mode as this will eliminate other devices connected.

 

Hope to hear from you soon

Sam


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delriko
On our wavelength
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Message 7 of 10
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Re: Connection speed should be 200Mbps

ATM i got 44 speed. its 1 / 4 atm.

and yeah i do have a gigabit LAN card. and not really notice a speed drop yet.

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delriko
On our wavelength
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Message 8 of 10
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Re: Connection speed should be 200Mbps

Still having troubles.. Lagging in online games too Smiley Sad

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Forum Team
Forum Team
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Message 9 of 10
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Re: Connection speed should be 200Mbps

Hi delriko,

 

Sorry again for the trouble.

 

I've run a diagnostic on your equipment and I've picked up an issue with your downstream power levels. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out for you.

 

Speak soon Smiley Very Happy

 

Josh


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oroszgaz
Tuning in
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Message 10 of 10
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Re: Connection speed should be 200Mbps

same  thing here ion past 3 months

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