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LBayford
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Connection problems (Area 24)

Hi,

I have been having problems with my Internet connection for the past few weeks, and over the last 3 days or so it has gotten almost unusable. Constant time outs loading Webpages and slow speeds even when it is working.
Everytime I check my service status it says everything should be fine, I run the test and it doesn't get to 100% before changing to the 'we're trying to sort it out for you' page. But nothing changes.

I understand that faults occur and accept the odd downtime, but this is getting ridiculous now. I would appreciate some help.

Many thanks.
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Forum Team
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Re: Connection problems (Area 24)

Hi LBayford,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with your signal levels that is likely causing the issues you've described. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


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