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LukeJ
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Connection issues

Hi guys,

I'm having issues from yesterday around 9PM with browsing web sites. I run some tracerts and pings and that is some results

Tracing route to www.virginmedia.com [62.254.123.91]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.158.24.1
3 10 ms 11 ms 11 ms winn-core-2b-xe-023-0.network.virginmedia.net [62.253.120.129]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 29 ms 15 ms 16 ms manc-bb-1d-ae0-0.network.virginmedia.net [62.254.42.118]
8 19 ms 17 ms 18 ms know-dcore-1b-pc1.network.virginmedia.net [212.43.162.54]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Pinging patchserver.crypticstudios.com [208.95.185.41] with 1024 bytes of data:
Reply from 208.95.185.41: bytes=1024 time=94ms TTL=46
Reply from 208.95.185.41: bytes=1024 time=86ms TTL=46
Reply from 208.95.185.41: bytes=1024 time=87ms TTL=46
Request timed out.
Reply from 208.95.185.41: bytes=1024 time=86ms TTL=46
Request timed out.
Reply from 208.95.185.41: bytes=1024 time=85ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Reply from 208.95.185.41: bytes=1024 time=88ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Reply from 208.95.185.41: bytes=1024 time=85ms TTL=46
Request timed out.
Reply from 208.95.185.41: bytes=1024 time=85ms TTL=46
Request timed out.
Reply from 208.95.185.41: bytes=1024 time=85ms TTL=46
Request timed out.

Ping statistics for 208.95.185.41:
Packets: Sent = 20, Received = 9, Lost = 11 (55% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 94ms, Average = 86ms

Pinging www.virginmedia.com [62.254.123.91] with 1024 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.254.123.91:
Packets: Sent = 7, Received = 0, Lost = 7 (100% loss),

It looks like you guys having some serious issues....
I can't even talk to my family in US....

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Re: Connection issues

Hi LukeJ, 

Welcome to the community and thanks for posting. 

I'm sorry to read you are having issues with your broadband connection. 

I've managed to locate your account, the line and hub are showing as fine. I am unable to see any apparent issues on the network that would cause this. 

Are you still having the same issue?

If so, can you re-post an up to date trace route for us please?

Does this happen on all of your devices or just the one?

 

Let us know how you get on

Sam


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