I am currently on my 6th review date over 13 months which is the 18/01/17, i have been chasing this date all week with the forum mods to make sure its still going ahead as by past experence as you got close to the date it would get changed for another.
As mentioned above i have been in contact with the VM Mods by email and this morn they confirmed my review will go ahead as planned, their exact wording was " WE WILL BE REVIEWING THE FAULT ON THE 18TH FOR YOU".
Now i have never had this in the 13 months i have had the dreaded over utilisation issue and to be honest not to sure what this actually means, should i feel positive that things may start to happen or is it a case that it could take another 12 months to be actually worked on?
I just hope it means things will start to happen but not holding my breath when it comes to VM.
It's best not to get too excited. When they resolve a problem, it usually happens without any notice at some point between review dates. If your problem hasn't been fixed yet, chances are it will just get a new review date on the 18th.
Customers just assume as they get a new review date that the review doesn't take place but it does.
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Thank you for your response, as you say below i didnt realise the reviews always go ahead, so nothings going to change then it seems oh well they have until the 18th to move this forward some way otherwise i am going to cut my losses and move to BT may only be 5mb minumim speed but at least its a guarenteed speed until they can offer me fibre.