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lewis123456uk
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Complaints address

Im just wondering if anyone can give me the address to where i send a letter of complaint regarding service.

 

I have been getting advice from ofcom, due to not receiving speeds and being told by an advisor there has been a fault on the line since Oct 2015.

I have done the 14 days speed test screenshots, and now need to send the letter they suggest.

I have been promised call backs from complaints team and managers on a number of occasions and have never received these, so feel i really need to start the process.

Does anyone know the address??

 

Thanks 

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Superuser
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Re: Complaints address

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea,
SA7 9ZJ

 

 

Would probably get a recorded delivery, probably signed for as well so you have proof they have received it.

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Superuser
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Message 2 of 7
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Re: Complaints address

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea,
SA7 9ZJ

 

 

Would probably get a recorded delivery, probably signed for as well so you have proof they have received it.

~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
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lewis123456uk
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Re: Complaints address

Thanks, appreciate it

I will get proof, don't worry about that!!
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Martin332
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Re: Complaints address

Hello,

I was wondering if you had an joy from the complaints dept ? Also were you able to send a letter recorded and signed for to a PO Box ? 

I am in the process of sending a letter of complaint but just wanted to know if your letter was received and if you got a response ?

Many thanks in advance.

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maxmarutti
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Re: Complaints address

Second option is 

CISAS,

70 Fleet Street, London

EC4Y 1EU

0207 5203827

info@cisas.org.uk

www.cisas.org.uk 

Robot Mad

@thinkbroadband
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lewis123456uk
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Re: Complaints address

Hi 

Hardly surprising, but i got the same response as the promise of phone calls from management and had no communication from them.

 

I have since sent another letter to inform them i am now going to contact ombudsman, but have again received nothing from them.  They have received the letters as i sent them recorded.

I used this address:

complaints
virgin media
PO box 333
Matrix Court
Swansea
SA7 9ZJ

 

I wouldnt hold out mate, its become clear to me that all they care about is profits and will over subscribe exchanges to get those extra sales.  This experience has made me realise that the fastest and best service (well advertised) isnt always the best, and when i finally get out of this contract, i will be going with a company that puts service first, even if that means i get less speeds.  Saying that i cant get any less than im getting now anyway, so will only be a bonus!!

 

Good luck!

 

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Bartman007
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Re: Complaints address

If VM are 100% at fault, utilisation (over subscribing) is their problem, then make a formal complaint with VM, after 8 weeks if its not resolved take it to CISAS, follow my simple guide to make it easier.

You can, if you provide enough evidence to CISAS you can get up to, if not more than 50% of your BB costs.

Hit them in their pocket not yours.

Also, TBH, the more that complain paints a picture to CISAS, and in turn OFCOM might get involved, it might be a small percentage, but its a big enough percentage to make heads turn.

Don't procrastinate, go and do it.

Good luck

 

Regards

 PS 8 weeks also includes not getting it fix with a telephone complaint, they have to follow the rules as well, period.

 






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