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Registered: ‎19-07-2013
Message 11 of 15 (97 Views)

Re: Check Connection please (Superusers?)

Nicola,

if you look here ( http://community.virginmedia.com/t5/Speed/check-my-winmtr-please/m-p/3470880/highlight/false#M168355 )

the pings are miles better when i'm using a VPN , can this be escalated please?

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Message 12 of 15 (79 Views)

Re: Check Connection please (Superusers?)

Thanks for updating the thread Spitfire16,

 

How have things been with regards to your connection performance since posting?

 

Nat_J


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Registered: ‎19-07-2013
Message 13 of 15 (67 Views)

Re: Check Connection please (Superusers?)

[ Edited ]

Hi Nat_J,

Everything is fine at the moment , bar the ping spikes to the bbc.co.uk jumping to 90MS - I have had 400MS+!

I'm predicting this is down to the SHub3 Puma Issue , Can a SHub 2AC be sent to me?

When/If do Virgin expect a Firmware update to be released? last time I had an engineer visit me I was advised within a few weeks, that was last year!

Can you also check the area for Peak time congestion please? - Speed is starting to drop @ Peak Times

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Message 14 of 15 (48 Views)

Re: Check Connection please (Superusers?)

[ Edited ]

Hi Nat,

Ive attached some images for you to look at , you will notice the ping spikes on the images which i am referring to.

surely something is wrong here? 150+MS to UK Sites isn't good 

Image Below - to Multiplay.co.uk - a UK Game Server Provider

Multiplay.co.uk - Game Server CompanyMultiplay.co.uk - Game Server Company

This is a ping to the bbc.co.uk using a VPN - The pings are much better using a VPN! - Worst is 50MS - other screenshots show worst of 150+

VPN TO BBCVPN TO BBC

Ping to Bagu-core - which i believe is my CMTS - Its only 3 Hops and im getting a worst of 137MS+

MY CMTS -MY CMTS -

Pinging bbc.co.uk 107MS! - Should be expecting no more than 30MS?

Ping -n 150 to BBCPing -n 150 to BBC

Another one just completed - again to Multiplay.co.uk - Spiking to 403MS - Terrible for gaming 

403MS - Ping Spike Multiplay.co.uk403MS - Ping Spike Multiplay.co.uk

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Registered: ‎19-07-2013
Message 15 of 15 (33 Views)

Re: Check Connection please (Superusers?)

[ Edited ]

Looking at my other thread ( http://community.virginmedia.com/t5/Speed/check-my-winmtr-please/m-p/3470880/highlight/false#M168355 )

my connection is miles better on a VPN! - Better pings no spikes! - Something is wrong somewhere i shouldn't need to use a VPN!

I know my internet signal levels are in check however , it appears the problem lies elsewhere from bagu-core onwards 

 

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