Peak time traffic is fairly low, the odd spike but below any threshold for escalation, how are you measuring your speed by the way, please use wired to www.speedtest.net as this will remain on our network. Line, hub, area SNR all looking good.
I am sorry but we have no date at the moment for hub3 firmware update and it is not possible to send you a Superhub2AC.
It is very difficult to demonstrate issues using pings and traceroutes as fundamentally routers do not need to reply and even if they do the job is treated as low priority so does not tend to represent how live traffic is being handled.
If we take your image "Image Below - to Multiplay.co.uk - a UK Game Server Provider" the destination reports worst as 207mS, the worst of our routers reports a worst of 212mS, subsequent routers report lower worst 121mS demonstrating that live traffic is being handled more quickly.
Your next trace "This is a ping to the bbc.co.uk using a VPN" does not compare like with like as it is not to Multiplay as the previous one was, besides is not a VPN still via your connection/CMTS routing to the VPN provider etc.
"Ping to Bagu-core - which i believe is my CMTS - Its only 3 Hops and im getting a worst of 137MS+"
Routers do not need to reply and even if they do the job is treated as low priority so does not tend to represent how live traffic is being handled.
"Pinging bbc.co.uk 107MS! - Should be expecting no more than 30MS?"
Sorry does not show anything really, was it the bbc slow to respond? A previous router?
"Another one just completed - again to Multiplay.co.uk - Spiking to 403MS - Terrible for gaming"
Again sorry shows nothing, was Multiplay busy, was a previous router, just can't say.