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Registered: ‎17-04-2017
Message 1 of 5 (197 Views)

Can't access the Internet after midnight!

Why is my broadband speed soooo slow after midnight? 

IMG_3345.PNGnuuu

 

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Message 2 of 5 (350 Views)
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confirmed by Crolly
‎17-04-2017 15:05

Re: Can't access the Internet after midnight!

i think its a regular maintenance thing, it goes offline for a while and then works fine after midnight or around 1AM ...its very consistent 

See where this Helpful Answer was posted


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Registered: ‎06-11-2016
Message 2 of 5 (351 Views)
Helpful Answer
confirmed by Crolly
‎17-04-2017 15:05

Re: Can't access the Internet after midnight!

i think its a regular maintenance thing, it goes offline for a while and then works fine after midnight or around 1AM ...its very consistent 

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Message 3 of 5 (115 Views)

Re: Can't access the Internet after midnight!

Hi Crolly,

 

Thanks for posting and welcome to the community.

 

I'm sorry to see you are experiencing slow broadband speeds after a certain time.

 

Looking at your connection, I was unable to see any issues on the network/line that would cause this issue.

 

Do you get the same speeds when connecting through a wired device?

Does this happen on other devices?

 

Let me know how you get on

Sam


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Registered: ‎17-04-2017
Message 4 of 5 (106 Views)

Re: Can't access the Internet after midnight!

Hi Samantha,

 

I dont have any wired devices.  

This problem happens late at night, and as someone else suggested, perhaps Virgin have routine maintenance taking place then?

i have had several probs recently, and an engineer was called out.  Apparently the 'box' at the end of the road had a few wiring issues.  Perhaps this needs attention again?

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Message 5 of 5 (83 Views)

Re: Can't access the Internet after midnight!

[ Edited ]

Hi Crolly,

Sam's not in today so hope you don't mind me getting back to you instead Smiley Happy

My tests from here aren't highlighting any drops in connection so I'd like to clarify a few things, if you don't mind:

You say "Why is my broadband speed soooo slow after midnight?" but the thread title indicates that you "Can't access the Internet after midnight!". 

  • Is the Internet failing to work at all after midnight or do broadband speeds reduce?
  • Does this affect wired or wireless devices or both?
  • Would you please reboot your Hub (power it off at the socket and power back on) then access your Hub and post the Log data on here so we can look for any errors:
    Navigate to 192.168.0.1 in your web browser
    Don't sign in, just click on Router Status in the top right corner
    Click on Network Log, copy that data and paste on here

Many thanks Smiley Happy

 


Jen
Forum Team



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