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Can I get faster??

Hi,

We had the Vivid 200 package installed yesterday alongside the SH3. We should be getting up to 200mbps as part of the package. However, what I'm seeing is a max of around 35-45mbps during the day (which is fine really) and then around 10-15mbps in the evening (which is a bit slower than id hope for). Speed tests were done wireless.

I had a quick talk with the customer service team over the phone and he changed some settings I believe on the line, I ran a quick speedtest with him on the phone and I was getting 90mbps. However, a few minutes later after hanging up it went back down to 35mbps.

A copy of our router status info if that helps:

1 322750000 -2.2 38.6 256 qam 20
2 314750000 -2.2 38.9 256 qam 19
3 306750000 -2.7 37.6 256 qam 18
4 298750000 -3 37.3 256 qam 17
5 290750000 -3.5 37.6 256 qam 16
6 282750000 -3.4 38.6 256 qam 15
7 274750000 -3.9 37.6 256 qam 14
8 266750000 -4.5 37.3 256 qam 13
9 258750000 -4.5 37.6 256 qam 12
10 250750000 -4.5 37.6 256 qam 11
11 242750000 -5 37.6 256 qam 10
12 234750000 -5.5 37.6 256 qam 9
13 226750000 -5.7 37.6 256 qam 8
14 218750000 -6 37.3 256 qam 7
15 210750000 -6.7 37.3 256 qam 6
16 202750000 -7 37.6 256 qam 5
17 194750000 -6.5 37.6 256 qam 4
18 186750000 -6 37.6 256 qam 3
19 178750000 -5.7 37.6 256 qam 2
20 170750000 -5 37.6 256 qam 1

1446200000ATDMA4816 qam64000005120
1632600000ATDMA4816 qam64000005120

 

I'm aware there are people getting much lower speeds than me but if there is something relatively simple i can do my end in order to speed this up, I may as well. Seeing as i was able to hit 90mbps all be it temporarily after a few settings were changed, it does give me hope that I can maybe fix this permanently, from just changing a few things.

Any help would be appreciated, thanks. 

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Superuser
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Re: Can I get faster??

downstream levels might be the problem -6 is minimum and you have a couple there and one lower - VM need to comment on that

speed tests should be done wired - if thats ok then the wifi side is down to you - there are too many variable that can affect it - i would guess they looked at the channels and changed that - fine but they have no idea what channels are busy so you need to check - download inSSIDer for a pc or similar on a mobile device and look what channels are busy and set yours to one that is not

also the hub3 comes with the 5 and 2.4 channels set to the same SSID - might be good for some but its better if you seperate them so you can stay locked to 5 or 2.4 depending on the device you are using

 

____________________

Tony
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stevedh2
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Re: Can I get faster??

If you want to check actual internet speeds you'll need to test wired, once we've worked out the maximum you can get for that, then we can diagnose any wireless issues you may have.

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Re: Can I get faster??

Your downstream power levels are low on some of your downstream channels and the power slope looks a touch askew. A VM tech will need to investigate further.

What devices are you testing your speed with?

Wireless speeds do not reflect the true speed of your internet connection as it is affected by many factors like Range, Client Hardware, Interference, and the Topography of your home.

To get the true speed of you connection, yopu will need to test the speed connected directly to the hub with a device equipped with a Gigabit ethernet adapter, using cat5e or better ethernet cable.

Wireless devices need to be MIMO capable to get speeds anywhere near 200Mbps, preferably using the wider, less congested 5Ghz band, Obviously speeds will depend on Range and your wireless environment.

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Re: Can I get faster??

Thanks all.

I've run a wired test and it came out at 165mbps which is fantastic. Ran the speedtest on a 3/4 year old laptop running Windows 8 (ran the wireless test on here as well).

I don't really want to change the wifi channel because as far as I know, I might have to keep changing it, so I'd rather keep it automatic.

Anything I could possibly do to try and bring the wifi speed up? Best to see what Virgin say about the low download power levels?

Thanks.
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Re: Can I get faster??

It would be a good idea to get the power levels sorted before you delve deeper into the wifi.

However, it would be a good idea to check the capability of your wireless devices.

What wireless devices are you using?

Are you using the 2.4GHz or 5GHz band?

What is the wireless radio settings on the hub on the 2.4Ghz and 5Ghz band?

What wireless encryption are you using?

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Re: Can I get faster??

What wireless devices are you using? Devices that could be connected up are the laptop (from above), ipad, iphone / similar smartphone, PS4 and the Tivo box.

Are you using the 2.4GHz or 5GHz band? I believe 2.4GHz, speed is 54 but im not very technical so i may be giving you rubbish info (both 2.4 and 5 are ticked on the router settings menu though).

What is the wireless radio settings on the hub on the 2.4Ghz and 5Ghz band? Not sure where to find this Smiley Happy

What wireless encryption are you using? I dont know, i'm not technical so it doesnt really main anything to me sorry Smiley Happy

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Re: Can I get faster??

Different devices have different wireless adapters and capabilities can vary greatly with different devices.

What make/model is the laptop?

What version of the iPhone and iPad do you have?

The Hub 3 uses the same SSID (network name) on both the 2.4Ghz and 5Ghz bands by default, so your devices will connect to the strongest signal by default.Unfortunately the strongest signal does not necessary mean the fastest speed as other factors like channel width and interference plays a part. So sometimes it is worth giving each band it's own SSID so you can connect specific band.

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Message 9 of 14
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Re: Can I get faster??

What do you get wired?

Wireless speeds are often limited by their own hardware, and their wireless environment.


~40Mbs is one of the common bottlenecks for equipment, with ~90Mbs being the next. Both of which you've stated.



Without wired tests for comparison it can't be said if it's a line issue or just a wireless issue your end.
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Message 10 of 14
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Re: Can I get faster??

The laptop is a Packard Bell Easynote. Running an AMD A4-5000 quad core. The iPhones are 6 and an iPad 2.

I'm not sure about touching the wifi bands as in the long run I don't know if it would be worth it. Would rather leave it as it is tbh with that. I'd rather try and get the wifi a bit faster without having to change settings for my pc sort of thing, if possible.


Wired is 165mbps Shafreya.

Thanks.
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