We had the Vivid 200 package installed yesterday alongside the SH3. We should be getting up to 200mbps as part of the package. However, what I'm seeing is a max of around 35-45mbps during the day (which is fine really) and then around 10-15mbps in the evening (which is a bit slower than id hope for). Speed tests were done wireless.
I had a quick talk with the customer service team over the phone and he changed some settings I believe on the line, I ran a quick speedtest with him on the phone and I was getting 90mbps. However, a few minutes later after hanging up it went back down to 35mbps.
I'm aware there are people getting much lower speeds than me but if there is something relatively simple i can do my end in order to speed this up, I may as well. Seeing as i was able to hit 90mbps all be it temporarily after a few settings were changed, it does give me hope that I can maybe fix this permanently, from just changing a few things.
downstream levels might be the problem -6 is minimum and you have a couple there and one lower - VM need to comment on that
speed tests should be done wired - if thats ok then the wifi side is down to you - there are too many variable that can affect it - i would guess they looked at the channels and changed that - fine but they have no idea what channels are busy so you need to check - download inSSIDer for a pc or similar on a mobile device and look what channels are busy and set yours to one that is not
also the hub3 comes with the 5 and 2.4 channels set to the same SSID - might be good for some but its better if you seperate them so you can stay locked to 5 or 2.4 depending on the device you are using
Different devices have different wireless adapters and capabilities can vary greatly with different devices.
What make/model is the laptop?
What version of the iPhone and iPad do you have?
The Hub 3 uses the same SSID (network name) on both the 2.4Ghz and 5Ghz bands by default, so your devices will connect to the strongest signal by default.Unfortunately the strongest signal does not necessary mean the fastest speed as other factors like channel width and interference plays a part. So sometimes it is worth giving each band it's own SSID so you can connect specific band.
Wireless speeds are often limited by their own hardware, and their wireless environment.
~40Mbs is one of the common bottlenecks for equipment, with ~90Mbs being the next. Both of which you've stated.
Without wired tests for comparison it can't be said if it's a line issue or just a wireless issue your end.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question
The laptop is a Packard Bell Easynote. Running an AMD A4-5000 quad core. The iPhones are 6 and an iPad 2.
I'm not sure about touching the wifi bands as in the long run I don't know if it would be worth it. Would rather leave it as it is tbh with that. I'd rather try and get the wifi a bit faster without having to change settings for my pc sort of thing, if possible.