Well after suffering with slow evening speeds since April last year (paying for 100mb,I get 4mb of an evening),I have just phoned and cancelled the lot with them,after getting excuse date,sorry I mean after getting review date after review date from them it took it's toll.I hope other people who have this problem also do the same thing,it's the best thing I did.
If they don't fix my broadband speed on Sunday then i will be cancelling my contract as you are not fullfilling your contract. (Checked and yes i can leave). Speed was 200mbps on my old Superhub 2 and you put in the new Superhub 3 and now it's at 40mbps all the time.
Good on you Codpiece79. I've done the same after being offered a measly £9.60 credit after my nephew had been on the phone again yesterday. I'm paid up until 6th Feb then my connection terminates on the 15th. People must stand their ground & strongly insisted on a no fee get me out of contract as VM are not honouring their side as they know being 100% at fault for oversubscription. The only thing VM will miss is your money. Their loss is your gain & I strongly suggest others take the same route.
"Please let me know if there's absolutely anything that I can do to help" <<<<<<<< from one of the team. I couldn't help but laugh!