Menu
Reply
  • 51
  • 0
  • 8
thepixel
On our wavelength
664 Views
Message 1 of 24
Flag for a moderator

Bromley Performance - F003259558

So today marks the WORST performance ever!

One speed test is Virgin, The other is 02 3G! Which ones faster Smiley Wink

I just want working bloody internet at the parents house. Been like this since Nov 2014, I'm sick of chasing this useless company. Can't make package changes without being tied into another contract. Yer well done Virgin!

Far to much greed and not investing in the network. Utter crap. Excuse after excuse. We are busy planing upgrades. Well what has taken you 2 years, BT have done in 2 months!

Why is it they can do this and you can't? You just leave your loyal customers to suffer. I'm surprised your still legally allowed to sell and call this broadband.


0 Kudos
Reply
  • 6
  • 0
  • 0
AnotherMug
Joining in
656 Views
Message 2 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

I am not far from you and my broadband is 2.10meg download and upload of 2.99meg, meant to get "upto 50meg" and has not been good

0 Kudos
Reply
  • 51
  • 0
  • 8
thepixel
On our wavelength
651 Views
Message 3 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

This is meant to be upto 100mbit. You would expect at a bar minimum to get 50% what you pay for right?

BB Graph.PNG

Thats my latency graph. So much packet loss, high pings. As in over 1 second latency in some cases! My rubbish 3G is better than this!

 

0 Kudos
Reply
  • 18
  • 0
  • 2
deanchapman
Tuning in
616 Views
Message 4 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

I am also in Bromley, this VM broadband is a rip-off, ever-increasing costs with bogus claims of speed increase.... and in reality, a service which is not as described.  Surely most other products would not legally be able to be marketed on this basis.  How do Virgin Media get away with this scam ??

0 Kudos
Reply
  • 26
  • 0
  • 7
gazzetta
On our wavelength
534 Views
Message 5 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

Just received a PM saying F003259558 has been resolved?

Could this really be true after all these years of pure frustration and anger?

 

0 Kudos
Reply
  • 51
  • 0
  • 8
thepixel
On our wavelength
501 Views
Message 6 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

 

Been monitoring this for a while and well it's still not fixed!

Having to post this on my BT line as it's timing out

It's hit and miss

170725214157-2601.png170725214331-3743.png

 

 

thepixel.mooo.com_small.png

 

0 Kudos
Reply
  • 26
  • 0
  • 7
gazzetta
On our wavelength
496 Views
Message 7 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

Timing out as well all over the place. Amazon, eBid, eBay, Virginmedia

False dawn once more.

Cant even get to speedtest site to do a test.

  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
463 Views
Message 8 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

Hi thepixel,

 

Thanks for taking the time to post on the community.

 

I've taken a look into this and there is a high peak time traffic fault reported in your area. Our engineers are working on this to improve bandwidth with a reference number of F005313897 and has a review date of 30th August.

 

I'm sorry for the delay and inconvenience caused.

Kind regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 51
  • 0
  • 8
thepixel
On our wavelength
408 Views
Message 9 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

I honestly still can't believe this issue is ongoing, but it is, even after being told a few months ago all is resolved under the original ticket (F003259558), hahaha pigs have flown!
Now we just have the same issue under a new ticket, guess the network team got bored with a 3 year old fault ticket right?

I'm honestly glad I have a spare BT line just so I can have working broadband in the evening! I think of which Virgin Media should actually fund me for it, as the BB is part of the TV & Phone bundle!

So here's my fantastic 100mb connection which currently has a download speed of 0.4 mbps.

Please now amend by bill with the fault discount code.
Capture.PNG

0 Kudos
Reply
  • 1
  • 0
  • 0
dapper21
Settling in
393 Views
Message 10 of 24
Flag for a moderator

Re: Bromley Performance - F003259558

I have also been having the same problem! 

 

UNADJUSTEDNONRAW_thumb_ab4d.jpgUNADJUSTEDNONRAW_thumb_ab4e.jpgUNADJUSTEDNONRAW_thumb_ab4f.jpgScreen Shot 2017-09-16 at 9.33.47 pm.png

0 Kudos
Reply