Over the past years Virgin keep saying faster broadband coming to you soon what a load of rubbish .They just keep delaying this no reason . I have been with Virgin for years now but not for much longer can't trust them to uphold what they promise.
I just found out the 200Mbit line I've been paying for since Jan 2016 is no better than a 50Mbit line in almost every way. My bad for not being so diligent. I wouldn't hold your breath; even when they do finally upgrade you your unlikely to notice the difference anyway!
It's about time I stopped paying so much for so little.....
VM are promoting/obsessed with these high headline speeds to drawn in customers to a service that in many areas they can't possibly hope to provide because of "utilisation" (over-subscription, to you and I). Most people never bother to check that they're actually receiving the speeds they were promised. That, coupled with VM's economy with the truth over broadband speeds when you sign up/renew contracts, means that the issues are only going to get worse not better. For example, I read on this forum today that someone with a utilisation fault would not see a review (not a fix) until mid-December!
"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016