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Wangeroo
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Broadband

Hi had new hub installed because of lightening strike on house took out hub I had a new hub put in after three weeks of trying to get virgin media to come out and fix it now since that time internet keeps dropping out on all devices laptop/phone/ tablets tried tied to watch u tube with constant buffering and time outs have checked all cables etc but this is still happening any ideas

Thanks

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Forum Team
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Re: Broadband

Hi Wangeroo,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and I can see an issue with your Modem SNR that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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