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Pburley7
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Broadband

Hi just got fibre 50mps but only get 1-2mps at peak times
Not at all what I signed up for!!!
Can anyone tell me if this is standard as still got time to cancel subscription
My broadband was 3 times quicker using my phone line not happy
Seems virgin aren't telling truth just want to get you signed up
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stevedh2
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Re: Broadband

Are you connected wired or via wifi, if wifi what are your wired speeds.

Also what sort of speeds do you get at none peak times ?

 

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Pburley7
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Re: Broadband

Connected Via wifi
Off peak 48-50mps so all good
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Forum Team
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Re: Broadband

Hi Pburley7,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F002977692). Our technicians are working to get this resolved and have set a review date of 29th March.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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