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Danrubie
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Broadband speeds

I have just joined Virgin on Friday and was looking forward to 200mbs but most of the time we are only getting 20-30mbs and the connection keeps dropping. Tonight it is 1 to 2mbs. Is this normal? Very disappointed so far. At least BT delivered on the 70mbs they said I would get.
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Re: Broadband speeds

Hi Danrubie,

Welcome to the community and thanks for posting.

My apologies that you are having issues with the broadband speeds. I know how frustrating this can be.

I've run some tests on your connection and everything has come back as fine. The line and hub are not showing any issues, and the network segment is running stable, which is good.

Are you testing through a wired or wireless connection? If wireless can you try through wired please to see if the speeds differ?

In regards to the disconnections, does this just happen on your wireless devices?

Let me know how you get on
Sam


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