Menu
Reply
  • 1
  • 0
  • 0
Claire_harden
Joining in
43 Views
Message 1 of 2
Flag for a moderator

Broadband speed

Upgraded broadband from 70 to 100. Speed seems to have got slower. When I was at 70 it was getting a speed test of 43+ now we are supposed to be 100 I am getting speeds of 25!! Any help greatly appreciated.
0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
20 Views
Message 2 of 2
Flag for a moderator

Re: Broadband speed

Afternoon Claire_harden,

 

Welcome to the community and thanks for posting.

 

My apologies you are experiencing slow broadband speeds after upgrading.

 

I've taken a look at your connection, the line and hub have come back as fine. The network segment is running stable and healthy which is good.

 

Are you testing through a wired or wireless connection? If wireless can you try through wired please to see if there is a difference?

 

Do you notice this at all times of the day or just certain times?

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply