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dp_nBlueBike
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Broadband speed

I should have a 100mb speed for downloads. On checking my actual speed on the web my speed is shown as 29.81 mb download which way below what I though I was paying for (100mb) and 23% slower than the average speed for my area  which is worse than BT or TalkTalk.

I cannot talk to Virgin 

 

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p_kotu6
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Re: Broadband speed

I've got the same... I am starting to chat with virginmedia.. let You know if this help something..

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p_kotu6
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Re: Broadband speed

I've got the same... Just trying to sort it out with Virgin through the chat..

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Re: Broadband speed

Hi dp_nBlueBike,

 

Welcome to the Community!

 

Sorry to hear you're experiencing speed issues.

 

I've run a diagnostic on your equipment and everything is looking great at the moment. Levels are all within spec and there are no issue with the network in your area.

 

Are you connecting wired or wirelessly?

 

If it's wired, can you try running a speed test in Modem Mode? If it's wireless, try changing your wireless channel to see if that helps.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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