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Paulclaret1996
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Broadband speed

Any tips ? I'm supposed to be getting 200mbps but most nights only getting 5 to 10 ! I can get better speeds on my EE mobile ! Fortunately only 3 months left on my contract if Virgin can't sort it out !

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Re: Broadband speed

Hey Paulclaret1996,

 

Thanks for posting and a big welcome to the community Smiley Happy

 

Sorry to hear that you're suffering with slow speeds, I know this is inconvenient.

 

I've taken a look and I've noticed that we're currently working on a fault in your area. The ref is: F004912737 and it's due for review on the 7th June. This kind of fault is responsible for reducing the speeds during peak time hours (evenings and weekends).

 

Please accept my apologies for this and let me know if you have any other questions.

 

Take care.

Heather_J

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