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xanderking1979
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Broadband speed

Hi, why is my broadband speed so slow meant to be on 200mb but nowhere near struggling to stream a simple video. Not happy

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crowlord
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Message 2 of 11
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Re: Broadband speed

I am thinking of breaking my old 56k modem out. Might be faster. 


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crowlord
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Message 2 of 11
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Re: Broadband speed

I am thinking of breaking my old 56k modem out. Might be faster. 

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xanderking1979
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Re: Broadband speed

Might as well can't be any worse.
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SunnyCaz
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Re: Broadband speed

Seems very common, like dial up most of the time. Less than 5mb on 100mb. Almost unusable.

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xanderking1979
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Re: Broadband speed

Is there an email to write a complaint to??
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MAPeX007
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Message 6 of 11
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Re: Broadband speed

Im on 100mb and getting 5-8mb regularly now!!

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Ape-man
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sRe: Broadband speed

Even when it's so bad that it gets to 5mbps or below (and it has) I'm sure actual connections with those speeds weren't that slow to use back then. It can be all over the place, i actually saw 0.03mbps on speedtest.net just now.

Reset the box and back up to a whopping 4.30Mbps now.. why is it so bad recently? 

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RobbyC
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Message 8 of 11
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Re: Broadband speed

xanderking1979,

I'm sorry to say you've been a victim of a Virgin Media mugging!!. Which area are you in (usually a number on your bill).

I subscribe to 156Mb and I'm lucky to get 2mb on an evening, there's a fault in my area that's been going on for 2 years and they still keep putting the 'Review' date further back. I don't believe a word they say regarding faults, they've basically got greedy and the network can't cope with the demand!! They then cut everybody speed back, which is understandable but not to the percentages we are all suffering (Area 14)

I think it's criminal that they can take customers on in my area promising 200mb speed but there's no way they'll get anywhere near that on an evening!!. They also won't list the fault in the 'Service status' screen as there would be clear proof that they don't give a damn.

I've been a customer for over 16 years and they don't seem to give a damn about customer service or loyalty. Sure I get a credit back each month, but I had to ask for it!!.

My advice too you would be to cancel your contract if you're still in the cooling off period. If not, then log the speed issues through 'Speedtest' (Virgin approved) and demand they release you from the contract as the service is 'unfit for purpose'. Don't believe a word about 'review dates' as it's all rubbish!!.

I'm leaving Virgin to another provider and raising a complaint to OFCOM and the Alternative Dispute Resolution (ADR) scheme. Although you must make an official written compliant to Virgin at least 8 weeks before.

Good luck and I hope you find a better provider.

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Superuser
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Re: Broadband speed


xanderking1979 wrote:
Hi, why is my broadband speed so slow meant to be on 200mb but nowhere near struggling to stream a simple video. Not happy

First of all I would do some basic diagnostics to see what is the cause of your poor speeds before jumping to ill-informed conclusions.

Are you experiencing poor speeds on a wired or wireless connection?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card. This is the only way to determine the actual speed of the connection.

Do you experience the poor wired speeds all the time or only during the evening?

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

Contrary to popular belief on this thread, there are many causes of poor speeds, most can be fixed  relatively quickly, unfortunately utilisation issues can't. (Testing on a wired connection during peak and off peak times would be the best test to determine if your area is congested)

Unfortunately, due to all the people hi-jacking this thread I wouldn't expect an official reply from VM this year.

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neek71
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Re: Broadband speed

Hi Griffin - here are my logs. I am wholeheartedly sick of getting 15-20mbps over wireless (the last two weeks) instead of the 200-215mbps i normally achieve to my Mac. I normally get a good 100-115 to my iPad and iPhone. I maintain a good network using an AirPort Extreme ac. I pay £91 a month for Vivid 200 plus TV XL and phone, it's just not good enough. What is going on? No news on my request for info on V6 box either, though with these speeds, it's not going to be worth it. I frequently change 5GHz and 2GHz channels to try and achieve better results and reboot the Super Hub and my AirPort. Nothing seems to help.


Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 466250000 410250000 418250000 426250000 434250000 442250000 450250000 458250000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 8 1 2 3 4 5 6 7
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.01 3.67 3.14 2.95 2.48 2.25 1.87 1.63
RxMER (dB) 36.61 36.84 36.84 36.84 36.84 36.84 36.39 36.39
Pre RS Errors 5067 18502 10153 5679 1275 1318 1300 1289
Post RS Errors 1039 306 979 949 937 998 946 954

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 36 N/A N/A 35
Frequency (Hz) 25800000 N/A N/A 32600000
Ranging Status Success Other Other Success
Modulation 32QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 45.50 N/A N/A 45.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

21/12/2016 18:20:29 GMT 21/12/2016 18:20:29 GMT Warning (5) 66050310 Auth Success - Web login successful.
21/12/2016 18:15:37 GMT 21/12/2016 18:15:37 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/12/2016 19:36:39 GMT 20/12/2016 19:36:39 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
20/12/2016 04:49:31 GMT 20/12/2016 04:49:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
19/12/2016 13:36:12 GMT 19/12/2016 13:36:12 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/12/2016 05:44:31 GMT 19/12/2016 05:44:31 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
15/12/2016 12:14:05 GMT 15/12/2016 12:14:05 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/12/2016 22:25:35 GMT 13/12/2016 22:25:35 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/12/2016 16:45:36 GMT 13/12/2016 16:45:36 GMT Warning (5) 66050310 Auth Success - Web login successful.
11/12/2016 22:26:46 GMT 11/12/2016 22:26:46 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
11/12/2016 22:26:20 GMT 11/12/2016 22:26:20 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/12/2016 22:25:57 GMT 11/12/2016 22:25:57 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
11/12/2016 22:25:11 GMT 11/12/2016 22:25:11 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

Cheers

Nick

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