Even when it's so bad that it gets to 5mbps or below (and it has) I'm sure actual connections with those speeds weren't that slow to use back then. It can be all over the place, i actually saw 0.03mbps on speedtest.net just now.
Reset the box and back up to a whopping 4.30Mbps now.. why is it so bad recently?
I'm sorry to say you've been a victim of a Virgin Media mugging!!. Which area are you in (usually a number on your bill).
I subscribe to 156Mb and I'm lucky to get 2mb on an evening, there's a fault in my area that's been going on for 2 years and they still keep putting the 'Review' date further back. I don't believe a word they say regarding faults, they've basically got greedy and the network can't cope with the demand!! They then cut everybody speed back, which is understandable but not to the percentages we are all suffering (Area 14)
I think it's criminal that they can take customers on in my area promising 200mb speed but there's no way they'll get anywhere near that on an evening!!. They also won't list the fault in the 'Service status' screen as there would be clear proof that they don't give a damn.
I've been a customer for over 16 years and they don't seem to give a damn about customer service or loyalty. Sure I get a credit back each month, but I had to ask for it!!.
My advice too you would be to cancel your contract if you're still in the cooling off period. If not, then log the speed issues through 'Speedtest' (Virgin approved) and demand they release you from the contract as the service is 'unfit for purpose'. Don't believe a word about 'review dates' as it's all rubbish!!.
I'm leaving Virgin to another provider and raising a complaint to OFCOM and the Alternative Dispute Resolution (ADR) scheme. Although you must make an official written compliant to Virgin at least 8 weeks before.
xanderking1979 wrote: Hi, why is my broadband speed so slow meant to be on 200mb but nowhere near struggling to stream a simple video. Not happy
First of all I would do some basic diagnostics to see what is the cause of your poor speeds before jumping to ill-informed conclusions.
Are you experiencing poor speeds on a wired or wireless connection?
If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card. This is the only way to determine the actual speed of the connection.
Do you experience the poor wired speeds all the time or only during the evening?
Posting some basic diagnostic info may help.
Navigate to the hub's GUI using http://192.168.100.1 Don't log in, click the Router Status button in the top right of the screen. Copy \ Paste the Downstream, Upstream, and Network Logs.
Don't worry about the formatting.
Contrary to popular belief on this thread, there are many causes of poor speeds, most can be fixed relatively quickly, unfortunately utilisation issues can't. (Testing on a wired connection during peak and off peak times would be the best test to determine if your area is congested)
Unfortunately, due to all the people hi-jacking this thread I wouldn't expect an official reply from VM this year.
Hi Griffin - here are my logs. I am wholeheartedly sick of getting 15-20mbps over wireless (the last two weeks) instead of the 200-215mbps i normally achieve to my Mac. I normally get a good 100-115 to my iPad and iPhone. I maintain a good network using an AirPort Extreme ac. I pay £91 a month for Vivid 200 plus TV XL and phone, it's just not good enough. What is going on? No news on my request for info on V6 box either, though with these speeds, it's not going to be worth it. I frequently change 5GHz and 2GHz channels to try and achieve better results and reboot the Super Hub and my AirPort. Nothing seems to help.
Upstream US-1 US-2 US-3 US-4 Channel Type 2.0 N/A N/A 2.0 Channel ID 36 N/A N/A 35 Frequency (Hz) 25800000 N/A N/A 32600000 Ranging Status Success Other Other Success Modulation 32QAM N/A N/A 64QAM Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000 Mini-Slot Size 4 N/A N/A 4 Power Level (dBmV) 45.50 N/A N/A 45.75 T1 Timeouts 0 0 0 0 T2 Timeouts 0 0 0 0 T3 Timeouts 0 0 0 0 T4 Timeouts 0 0 0 0
21/12/2016 18:20:29 GMT 21/12/2016 18:20:29 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 18:15:37 GMT 21/12/2016 18:15:37 GMT Warning (5) 66050310 Auth Success - Web login successful. 20/12/2016 19:36:39 GMT 20/12/2016 19:36:39 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 20/12/2016 04:49:31 GMT 20/12/2016 04:49:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out 19/12/2016 13:36:12 GMT 19/12/2016 13:36:12 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 19/12/2016 05:44:31 GMT 19/12/2016 05:44:31 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4 15/12/2016 12:14:05 GMT 15/12/2016 12:14:05 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 13/12/2016 22:25:35 GMT 13/12/2016 22:25:35 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 13/12/2016 16:45:36 GMT 13/12/2016 16:45:36 GMT Warning (5) 66050310 Auth Success - Web login successful. 11/12/2016 22:26:46 GMT 11/12/2016 22:26:46 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response 11/12/2016 22:26:20 GMT 11/12/2016 22:26:20 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4 11/12/2016 22:25:57 GMT 11/12/2016 22:25:57 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4 11/12/2016 22:25:11 GMT 11/12/2016 22:25:11 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4