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alanke2
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Broadband speed

Hi:

I'm a new customer on vivid 200 package but am only getting 40Mb on average. Its never been higher than 50Mb.

Anything I'm doing wrong?

I'd appreciate any advice.

Regards,

Alan

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Superuser
Superuser
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Re: Broadband speed

Are you testing wired or wireless?

If wireless, is your device capable of higher speeds?

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alanke2
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Re: Broadband speed

Hi:

I was testing wirelessly.

When connected wired 220Mbs...

Thanks for your help  duh...

Regards,

Alan

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Forum Team
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Re: Broadband speed

Hello Alan,

 

Thanks for posting and a warm welcome to the forum Smiley Very Happy

 

It's great to see new members!

 

I can see that you've tested on the wired connection and got good results. As for the wireless, you might need to try a few of the channels to find the best in terms of speed and performance.

 

We've got a helpful article which will show you how to make these changes. Just take a look at - Changing the Virgin Media router's wireless channel / frequency when you get a chance.

 

Thanks again for posting,

Take care.

Heather_J

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