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Aleksandra1
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Broadband speed

I have a lots of problems with the speed at the evenings.. At day time it's perfect, but later it's terrible. I am disappointed, because the speed is awesome normally and I want to get higher speed from virgin but if situation will not change I will need to change broadband
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Re: Broadband speed

Hi Aleksandra1,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your broadband.

 

I've located your account and it seems our technicians have picked up and issue with the network in your area affecting speeds at peak times - Ref. (F004174880). Our technicians are working to get this resolved as soon as possible.

 

Current review date: 21st December 2016

 

Sorry for any inconvenience this may cause.

 

Josh


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