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Poppyday
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Broadband speed slow

Hi, I am not sure if this is the right place to ask, I need help with my Broadband Speed.

My package is supposed to provide up to 200 mbps.

Over the last 3 weeks the best I have had when running a speedtest is 68.47 Download, 12.19 Upload.

The worst is 9.17 Download and 6.88 Upload.

Please advise.

 

Many Thanks

 

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Superuser
Superuser
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Re: Broadband speed slow

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card.

Are the speeds slow all the time or only during the evenings?

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Poppyday
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Re: Broadband speed slow

Hi Griffin,

I am connected wirelessly. I will have to search out a wired cable to try that.

The speed tests have been done at different times of day/evening.

IMG_8161.PNG 

Is there anything else I should try? A wired connection is not really an option for 4 of us to use in the house

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Forum Team
Forum Team
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Re: Broadband speed slow

Hey there Poppyday,

Welcome to the community Smiley Very Happy

Sorry to hear about the slow speeds you're getting right now.

I've ran some tests and I can see that you're currently being affected by a fault in your area under ref: F003489544 which is due for review on the 26th July. This fault is known for reducing speeds, especially during peak time hours. I'm really sorry about this, I know it's not the news you were hoping for.

Please get back to us if you have any other questions.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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