Is that wired or Via WifFi.. if Wifi can you do some wired speedtests to rule out WiFi as the issue?
Welcome to the Community!
Really sorry to hear you're having WiFi trouble.
Glad to see you're getting the correct speeds through a wired connection. With wireless, it can be tricky to maintain a consistent high speed as there are so many environmental factors that can interfere with the signal.
Check out this article about getting the best wireless network signal to make sure your setup is the best it can be. You can also check out this article on changing your wireless channel to help improve your wireless connections.
Hope this helps!
Tech fan? Have you read our Digital life blog yet? Check it out