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Dannyjwilson
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Message 1 of 11
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Broadband speed loss

Has anybody else had their download speed drop through the floor over the last 24 hours? Up till then I had around 40/50 mbps, now I am lucky if I get 2mbps! The website is undergoing essential maintenance, so I can't do a test. Not that that does any good of course...I am suddenly at less than 1% of the uk national average speed on virgin . Anybody working for VM- feel free to elaborate?

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Superuser
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Message 2 of 11
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Re: Broadband speed loss

Im sure they would. After about 7 days (the current wait time on here) - Its not technical support, merely a community forum that picks up the bits.

If you need urgent help with your connection its over to 150...

If its not THAT urgent,

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

 


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Dannyjwilson
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Message 3 of 11
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Re: Broadband speed loss

Downstream

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)266750000274750000282750000290750000298750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1314151617181920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-3.17-3.20-3.24-3.24-3.16-3.25-3.26-3.46
RxMER (dB)36.6136.8436.3936.3936.840.0036.8436.84
Pre RS Errors18995179161496813950695001043910320
Post RS Errors62066161766966251862020151867
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Dannyjwilson
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Message 4 of 11
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Re: Broadband speed loss

Upstream

Upstream   US-1 US-2 US-3 US-4
Channel Type2.0N/AN/A2.0
Channel ID45N/AN/A43
Frequency (Hz)27400000N/AN/A45800000
Ranging StatusSuccessOtherOtherSuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)48.75N/AN/A50.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts10006
T4 Timeouts0000
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Dannyjwilson
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Message 5 of 11
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Re: Broadband speed loss

Hi, not sure how you got a perfect shot of the page from the stats site... here is my copied stats as requested, hope it leads to something!

Thank you.

Network Log

Network Log
First TimeLast TimePriorityError NumberDescription
13/11/2016 08:52:22 GMT13/11/2016 08:52:22 GMTError (4)68000407TOD established
13/11/2016 08:26:01 GMT13/11/2016 08:26:01 GMTError (4)68000410TOD resynchronisation failure
12/11/2016 17:49:24 GMT12/11/2016 17:49:24 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/11/2016 08:01:50 GMT12/11/2016 08:01:50 GMTError (4)68000407TOD established
12/11/2016 07:39:00 GMT12/11/2016 07:39:00 GMTError (4)68000410TOD resynchronisation failure
11/11/2016 08:12:33 GMT11/11/2016 08:12:33 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:32 GMT11/11/2016 08:12:32 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:31 GMT11/11/2016 08:12:31 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:31 GMT11/11/2016 08:12:31 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:30 GMT11/11/2016 08:12:30 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:29 GMT11/11/2016 08:12:29 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:29 GMT11/11/2016 08:12:29 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:28 GMT11/11/2016 08:12:28 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:28 GMT11/11/2016 08:12:28 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:27 GMT11/11/2016 08:12:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
11/11/2016 08:12:21 GMT11/11/2016 08:12:21 GMTWarning (5)84020200Lost MDD Timeout
11/11/2016 08:12:21 GMT11/11/2016 08:12:21 GMTWarning (5)84020200Lost MDD Timeout
11/11/2016 08:12:21 GMT11/11/2016 08:12:21 GMTWarning (5)84020200Lost MDD Timeout
11/11/2016 08:12:21 GMT11/11/2016 08:12:21 GMTWarning (5)84020200Lost MDD Timeout
11/11/2016 08:12:20 GMT11/11/2016 08:12:20 GMTWarning (5)84020200Lost MDD Timeout
 
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Superuser
Superuser
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Message 6 of 11
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Re: Broadband speed loss

You have T3's on your upstream which is not a great sign and your pre and post RS counts are odd- can you  reboot your router to clear them and post them again after an hour or so.

Initial guess you need someone out, we can escalate that for you on here. Repost after a reboot well take it from there

 


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Dannyjwilson
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Message 7 of 11
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Re: Broadband speed loss

Will post more results soon, however turning off then on again has resulted in these numbers- way better, and close to what I am paying for. Will continue to monitor and update in an hour or so..

http://www.speedtest.net/result/5795243097.png

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Superuser
Superuser
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Message 8 of 11
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Re: Broadband speed loss

NP, agreed that looks a bit better.. Sundays is peak time too, so if your getting decent speeds then its a good indicator.

I'll get a look when you re-post, see where we go from there.

 


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Dannyjwilson
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Message 9 of 11
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Re: Broadband speed loss

Still some T3's Downstream

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 266750000 274750000 282750000 290750000 298750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) -2.96 -2.96 -3.03 -2.95 -2.91 -2.95 -2.98 -3.10
RxMER (dB) 38.26 38.26 37.94 37.94 38.26 38.26 38.26 38.26
Pre RS Errors 3842 2550 686 927 942 314 294 321
Post RS Errors 303 294 287 288 935 305 287 309

 

Upstream
Upstream   US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 45 N/A N/A 43
Frequency (Hz) 27400000 N/A N/A 45800000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 48.75 N/A N/A 50.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

Network Log
Network Log
First Time Last Time Priority Error Number Description
13/11/2016 17:02:43 GMT 13/11/2016 17:02:43 GMT Error (4) 68010302 DHCP WAN IP - ###########
13/11/2016 17:01:48 GMT 13/11/2016 17:01:48 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/11/2016 14:27:56 GMT 13/11/2016 14:27:56 GMT Warning (5) 66050310 Auth Success - Web login successful.
13/11/2016 14:27:48 GMT 13/11/2016 14:27:48 GMT Warning (5) 66050300 Auth Fail - Web login failed.
13/11/2016 14:24:47 GMT 13/11/2016 14:24:47 GMT Warning (5) 66050300 Auth Fail - Web login failed.
13/11/2016 14:24:36 GMT 13/11/2016 14:24:36 GMT Warning (5) 66050300 Auth Fail - Web login failed.
13/11/2016 08:52:22 GMT 13/11/2016 08:52:22 GMT Error (4) 68000407 TOD established
13/11/2016 08:26:01 GMT 13/11/2016 08:26:01 GMT Error (4) 68000410 TOD resynchronisation failure
12/11/2016 17:49:24 GMT 12/11/2016 17:49:24 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/11/2016 08:01:50 GMT 12/11/2016 08:01:50 GMT Error (4) 68000407 TOD established
12/11/2016 07:39:00 GMT 12/11/2016 07:39:00 GMT Error (4) 68000410 TOD resynchronisation failure
11/11/2016 08:12:33 GMT 11/11/2016 08:12:33 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:32 GMT 11/11/2016 08:12:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:31 GMT 11/11/2016 08:12:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:31 GMT 11/11/2016 08:12:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:30 GMT 11/11/2016 08:12:30 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:29 GMT 11/11/2016 08:12:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:29 GMT 11/11/2016 08:12:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:28 GMT 11/11/2016 08:12:28 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 
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Dannyjwilson
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Message 10 of 11
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Re: Broadband speed loss

Might have posted this twice already, but can't see it on my board...?

Network Log
home
Router Status
Network Log
Network Log
First Time Last Time Priority Error Number Description
13/11/2016 17:02:43 GMT 13/11/2016 17:02:43 GMT Error (4) 68010302 DHCP WAN IP - **********
13/11/2016 17:01:48 GMT 13/11/2016 17:01:48 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/11/2016 14:27:56 GMT 13/11/2016 14:27:56 GMT Warning (5) 66050310 Auth Success - Web login successful.
13/11/2016 14:27:48 GMT 13/11/2016 14:27:48 GMT Warning (5) 66050300 Auth Fail - Web login failed.
13/11/2016 14:24:47 GMT 13/11/2016 14:24:47 GMT Warning (5) 66050300 Auth Fail - Web login failed.
13/11/2016 14:24:36 GMT 13/11/2016 14:24:36 GMT Warning (5) 66050300 Auth Fail - Web login failed.
13/11/2016 08:52:22 GMT 13/11/2016 08:52:22 GMT Error (4) 68000407 TOD established
13/11/2016 08:26:01 GMT 13/11/2016 08:26:01 GMT Error (4) 68000410 TOD resynchronisation failure
12/11/2016 17:49:24 GMT 12/11/2016 17:49:24 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/11/2016 08:01:50 GMT 12/11/2016 08:01:50 GMT Error (4) 68000407 TOD established
12/11/2016 07:39:00 GMT 12/11/2016 07:39:00 GMT Error (4) 68000410 TOD resynchronisation failure
11/11/2016 08:12:33 GMT 11/11/2016 08:12:33 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:32 GMT 11/11/2016 08:12:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:31 GMT 11/11/2016 08:12:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:31 GMT 11/11/2016 08:12:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:30 GMT 11/11/2016 08:12:30 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:29 GMT 11/11/2016 08:12:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:29 GMT 11/11/2016 08:12:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/11/2016 08:12:28 GMT 11/11/2016 08:12:28 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
Refresh Clear Log


Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 45 N/A N/A 43
Frequency (Hz) 27400000 N/A N/A 45800000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 48.75 N/A N/A 50.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0Downstream
home



Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 266750000 274750000 282750000 290750000 298750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -2.96 -2.97 -3.02 -2.96 -2.90 -2.92 -3.00 -3.17
RxMER (dB) 38.26 38.26 37.94 37.94 38.26 38.26 38.26 38.26
Pre RS Errors Reset Counter 3994 2649 701 944 942 314 294 321
Post RS Errors Reset Counter 303 294 287 288 935 305 287 309

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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