My broadband speed has never been anywhere near the 200 mb/s, which would be if ok if it was fairly good. It has been 50/60 off peak at times. During peak hours I have to switch my phone onto my 4G. Today my speed is 1-3 mb/s the lowest it's ever been. It's impacting my work as well as I work from home 2 days a week. I've been told a credit will be added to my account but I'm not bothered about the money, I just want even a third of the speed I'm supposed to be getting. I've tried resetting my router and checked my connections over and over. Any suggestions would be appreciated.