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KevinMc
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Broadband speed in NG15 area

Any ideas why our speeds drop to single figures after 6pm with a 70Mb package since being upgraded from 50Mb in NG15 area. Reported slow speeds on 7/10/16 was told cable upgrade? scheduled for 26/10/16. What happened to this as speeds are now down below upload speeds of 5Mb.

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grogers497
On our wavelength
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Re: Broadband speed in NG15 area

Your problem is that this area is over utilised and Virgin Media will try to get out of all responsibility for it.

This area has been over utilised since 19th March 2016 and the latest fix date is now 1st March 2017. Like you my evening speeds go down to single figures. One night it was 0.15MB.

Customer Services are shocking and ignore you at every turn but as standard they should reduce you bill by £12.50 per month until fixed.

 

 

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