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sylviah
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Broadband speed extremely slow

I have just done a speed test on my broadband and it is 26mbps last night is was down to 7mbps.

As I have upgraded to 70mbps I thought the speed would be getting a lot faster and to date it appears to be going slower and slower, I am also having problems with the TV which I am assuming is nothing to do with the broadband.I am using a superhub do I need an upgrade????

Anyone able to advise how I can speed things up I am suppose to be on Superfibre 70 not SNALESPEED.

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Re: Broadband speed extremely slow

Hi there sylviah,

 

Really sorry to hear about the slow speeds experienced and for issues concerning the TV.

 

I've had a look at your account for you and I can see that there is an SNR fault raised in the area, which is known to cause intermittency with both broadband and certain television services. There is a fault ticket reference for this of F004854972 and a review set for 09/11/16.

 

I've sent you a private mail so that we can chat some more about this.

 

You can locate my message by clicking on the envelope icon near the top right corner of the Community page.

 

Speak to you soon,

 

Nat_J


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