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Sean_P
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Broadband speed Solihull B91, area reference 12

Hi there - Seem to have had a drop off in speed recently, down to 35-40mb, and that's with an Ethernet connection............ Should be getting up to 200

Look forward to hearing from you!!

 

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Re: Broadband speed Solihull B91, area reference 12

Hi Sean_P,

 

Thanks for posting!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and I can see an issue with your Downstream power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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