Apologies for the slow speeds that are troubling you at the moment, I know this can be frustrating.
I've taken a look at your local area and I can see that we're working on a fault to manage the high demand in your area. The fault ref is: F004416415 and it's due for review on the 12th April, while this is on-going your peak time speeds might be affected.
Sincere apologies for this, let me know if there's anything else I can help with.
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Your wonderful IT guy spent 50 minutes trying to improve my speed. He arranged for engineer who fitted new super bub 3 and results are indeed Super. With aid of netgear extension in lounge I can get speeds of 25+ .Still not 100 I pay for but maybe I could get a reduction in my next bill😄😈