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keithnrbath
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Broadband speed BS31

Getting really bad broadband speed in the evening.

3 checks have given a download speed between 0 and 2.56

When is the problem going to be sorted as paying for 200 mbs

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Re: Broadband speed BS31

Hello keithnrbath,

 

Thanks for posting Smiley Happy

Apologies for the slow speeds that are troubling you at the moment, I know this can be frustrating.

I've taken a look at your local area and I can see that we're working on a fault to manage the high demand in your area. The fault ref is: F004416415 and it's due for review on the 12th April, while this is on-going your peak time speeds might be affected.

 

Sincere apologies for this, let me know if there's anything else I can help with.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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keithnrbath
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Re: Broadband speed BS31

Thanks Heather

Your wonderful IT guy spent 50 minutes trying to improve my speed. He arranged for engineer who fitted new super bub 3 and results are indeed Super. With aid of netgear extension in lounge I can get speeds of 25+ .Still not 100 I pay for but maybe I could get a reduction in my next bill😄😈

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