I've just recently had the 50meg broadband installed at home, and every evening and most of the weekend the speed just seems to drop off. During the week in the day the speed is acceptable but then drops down to around 5meg by peak times.
Is this usual behaviour for others, or is there a fault likely to be happening.
I suspected as much. Unfortunately no fibre available here and BT have no plans to bring it to the area. Being miles away from the exchange 3.7meg is my maximum at the moment with BT so at least having faster speeds for some of the time is useful!
Can update my computer and other things in the day while I'm at work.
After years of living in a house round th corner from a BT exchange and rock solid speeds 24/7 from sky I'm not used to this life in the slow lane.
Slow speeds only at peak times (typically 4pm-11pm weekdays and weekends) is normally a symptom of high utilisation/contention in your area.
Somebody from the VM forum team should be along in a few days (up to a week) to check your connection and can confirm if there is a known issue with your segment of the network. If that is the case they should provide a fault reference and inform you about your credit options for the lack of service via a PM. They should also be able to provide a review date for the fault. Note that it is a review date not an expected fix date and some customers affected by this kind of issue have been waiting years for a fix.
I would not say it is the norm as this type of issue does not affect all areas, but it is unfortunately the type of issue that seems to take VM a long time to resolve.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for posting and a warm welcome to the community.
Sorry to read that you are experiencing slow broadband speeds during peak times.
I've run some checks on your broadband connection, the line and the hub have come back as fine which is good. However high peak time traffic in your area is causing the slow speeds you have been experiencing. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003477649 and with a review date of 28th December.
I will pass this across to one of my colleagues who will give you more information.