I am also in area 03, also having the similar problem. An engineer has been called. But it looks to me that it is an area wide problem? Lost of 'Lost MDD Timeout' in my network log a well. I think the engineer need to see the area network rather than our individual hubs or connections!!! Come on, Virgin, you can do better than this!
Thanks for letting me know that you're having similar issues with your connection timing out, I apologise for any troubles, let's get this sorted for you.
I have run some checks from here on your connection and I noticed that all of your downstream power levels are too low, both of your upstream power levels are too high and the modem's SNR (Signal to Noise Ratio) is also too low. This explains the problems you've been having.
I will need to get an engineer out to you in order to get this resolved, I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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