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djinuno
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Message 1 of 11
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Broadband really slow in the last weeks

Hello All,

I have been feeling extremely slow internet speeds in the last 2-3weeks, I have the same problem using wifi or ethernet cable, I also tried different cables.

I have the same problem regardless of the device I use, Macbook Pro, PC or Playstation (wired connection)

This is felt specially on the peak times like after 6pm or at the weekends, the test give me results for 5Mbp - 8Mbps.

http://www.speedtest.net/my-result/5835073655

There is not report of issues in the area, which is RH6.

I am paying for 100 Mbps which is expensive I should not get a service like what I am getting.

I hope Virgin Media fixes the issue.

Thank you.

Kind regards,

Nuno Fonseca

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monkeymagic2
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Message 2 of 11
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Re: Broadband really slow in the last weeks

Hi Nuno

I'm paying for 150 mbps service but at 21:30 was only getting 8 mbps.

This has been ongoing now for over 10 weeks.

My next review date is the 30th of Nov, but I can't see it being sorted by then.

My area is 31.

They have sold us super fast broadband but failed to upgrade the network to keep up with the high demand.

Regards

Darren

 

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djinuno
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Message 3 of 11
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Re: Broadband really slow in the last weeks

Hi monkeymagic2,

My area is 18, If that is the case Virgin Media is not being true to it´s customers, which is a very serious thing for a company to do to their customers.

To be honest I saw this novel in the past where companies started to sell superfast broadband without having the infrastructure for it, and accordingly with the majority of the posts here related to speed issues someone is coming back with a reference for a high peak traffic issue.

If I have this issue for 10 weeks I don't believe Virgin Media will voluntarily change my bill according to the speeds I am getting, this is not correct.

I will wait for some feedback to see what is going to happen.

Regards,
NF
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monkeymagic2
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Message 4 of 11
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Re: Broadband really slow in the last weeks

Be interesting to see if its the same

high peak time traffic fault (F004101146) and our engineers are still working on this to improve bandwidth with a review date of 30th November.

Regards

Darren

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djinuno
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Message 5 of 11
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Re: Broadband really slow in the last weeks

Hi Virgin Media,

I really would like to get a reply, today continues the same or even worse than yesterday, around 5 Mbps.

Regards,

NF

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monkeymagic2
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Message 6 of 11
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Re: Broadband really slow in the last weeks

Yeah, only 4 mbps here.

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djinuno
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Message 7 of 11
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Re: Broadband really slow in the last weeks

Well one week after open this and no replies from Virgin Media.

I really would like to be contacted from someone representing Virgin Media, my broadband is getting worse and worse, yesterday only 1 Mbps of download.

NF

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monkeymagic2
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Message 8 of 11
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Re: Broadband really slow in the last weeks

I have a review date of January. 

Don't expect a quick response but do push for a credit on your account.

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Superuser
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Message 9 of 11
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Re: Broadband really slow in the last weeks

VM reply to posts in oldest date order. Every time you reply you are put to the back of the queue. The current response time is 1-2 weeks from last post by you on your thread.


If you require a quicker reply (although not always correct/good) then you can battle through the phone staff scripts. They will likely promise you a fix date but it will only be a review date. Their scripts call them fix dates.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

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monkeymagic2
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Message 10 of 11
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Re: Broadband really slow in the last weeks

I sent a message to the mod team that replied to me for the same issue .

Hopefully you will get a response.