My area is 18, If that is the case Virgin Media is not being true to it´s customers, which is a very serious thing for a company to do to their customers.
To be honest I saw this novel in the past where companies started to sell superfast broadband without having the infrastructure for it, and accordingly with the majority of the posts here related to speed issues someone is coming back with a reference for a high peak traffic issue.
If I have this issue for 10 weeks I don't believe Virgin Media will voluntarily change my bill according to the speeds I am getting, this is not correct.
I will wait for some feedback to see what is going to happen.
VM reply to posts in oldest date order. Every time you reply you are put to the back of the queue. The current response time is 1-2 weeks from last post by you on your thread.
If you require a quicker reply (although not always correct/good) then you can battle through the phone staff scripts. They will likely promise you a fix date but it will only be a review date. Their scripts call them fix dates.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question