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jasonbritton43
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Broadband problems

my Broadband got a problem is running slow sometimes no working trying to phone vrigin media and keep getting cut off i done all the test and still not working right
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Forum Team (Retired) Adam_L
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Re: Broadband problems

Hi jasonbritton43, 

 

Thanks for getting in touch to let us know about your issues with your connection being slow and disconnecting, I apologise for any inconvenience caused.

I have tested the connection from here and I couldn't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

How are you connected wired or wireless?

When the connection drops, what does the Hubs light sequence indicate?

Also, could you try connecting directly via ethernet cable and see if these issues still occur?

Take care, 

Thanks, 

Adam.

 


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