I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004832061). Our technicians are working to get this sorted as soon as possible and have set a review date of 15th February.
I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out