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jasonbritton43
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Broadband problems

Broadband speed is so slow supposed to have a 200 but only running slow I can not download anything I done the the test and it saying no problem so really need help not happy
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Re: Broadband problems

Hi jasonbritton43,

 

Thanks for posting!

 

Really sorry to hear you're having speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004832061). Our technicians are working to get this sorted as soon as possible and have set a review date of 15th February.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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