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craborne
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Broadband not behaving itself

Hello,

I'm at my (admittedly limited) wit's end trying to get my broadband to work.

Over the past 2 weeks it's gone from randomly disconnecting, which could be fixed with a restart, to just not working at all.

All the lights on the hub indicate normal service, but nobody can connect to the internet.

For info I recently upgraded to 70mbps which seemed to coincide with the internet failure.

Any help much appreciated.

Thanks,
Rob
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Forum Team (Retired) Adam_L
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Re: Broadband not behaving itself

Hi craborne, 

Thanks for getting in touch to let us know about your issues with your broadband disconnecting, I apologise for any inconvenience caused.

I've tested things from here and I can see that you're only locking onto one upstream channel and the power levels for that are too high and will need an engineer to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll ensure this gets sorted for you.

Take care, 

Thanks, 

Adam.


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