Hi all, I was wondering if anyone else is having the same problem as me.
I don't usually post on forums and such but this issue I have with virgin is now getting completely ridiculous.
I have the (up to) 150 broadband however for around six months now I have been receiving as low as 1 down and 175k up on a regular basis. I have been given "refunds" for many months now but have come to the conclusion that this issue is not going to resolve itself anytime soon.
I have had multiple conversations with countless "virgin experts" and each one has come up with a different reason.
The one that I am likely to have more faith with is this:
Our infrastructure in your area is undergoing an upgrade as the current volume we have on said infrastructure is too much for the existing...we have no date that this will be remedied by.
I find this astounding!
I complained and was told that a manager would contact me within 7 days. It was more like 4 and even then I missed the call and they didn't bother to call back.
One thing that really gets me is this, because VM want new customers (understandable) they give out fantastic offers to them. These new customers then become an issue for existing as VM then become over subscribed in a particular area. However the deals for retention of customers is very poor and the service (or lack of) received likewise.
I pay nearly £100 a month and the new customer deals at the moment are nearly half of that (12 months) for pretty much the same package.
I have been with virgin and all their previous derivatives from the beginning of this cable lark and this is the treatment I get.
Well I am out of contract now so suppose I have options.
I cannot seriously be the only one receiving this very poor service surely?
Can anyone shed any light if my guess above is correct?
Hi, yes I already have that. Thanks for the info though.
I work for the NHS in IT and know that we have an SLA business wise but surely there must be a level of service that must be provided within a private residential contract. There must be some sort of consumer right here.
How can you accept new customers with the promise of the fastest broadband when it clearly isn't? That must break some sort of false advertising as they know that there are issues.
I am a member of Which. I think I'll give them a call to see what the situation is.