Hello guys. I have problem. Every night I have really slow internet connection. My internet is VIVID 100 Optical Fibre. Always is high ping on battlefield 4 online game. Before when I just got internet was everything perfect. High speed and low ping. Now when My virgin contract finished, Virgin just renew my contract. I and virgin consultant tried couple times reset my virgin router, but it's not help P.S. after this help I got from EE mobile bills 20 pounds more!!!! I tried reinstall windows 7 pro on my high end PC. Now I paying ~ 37 pounds per month just for broadband where I can't use it. Please see my speed test results. I hope something will be change after this post, if not I'll be forced to change this broadband to another.
I've had a look at the account and I can see that a fault ticket for a high demand for our service in your area has indeed been raised under the reference of F004890494, with a review set for 05/04/2017. This type of fault is known to cause slower speeds during peak times, such as, evenings, etc.
I'm really very sorry for any inconvenience caused by this.
I've sent you a private message so that we can chat some more about this.
Problem is I loosing internet connection every couple minutes, now they change something and internet connection loosing after 10 minutes every time. Sorry guys buts this is not normal and I pay 36 pounds for it every month. But can't use internet. Maybe really time to change your broadband services to another.
Again I have after couple minutes internet down 24/7. And virgin took from me 37 pounds this month bill for " the best" quality internet connection. Looks like they are taunting from me. If u thinking can do it. I will talk with my lawyer and we will decide what we can do with this issue.
Please accept my sincere apologies for this fault I only wish I could do more to help. These faults are beyond our control and can take a little while to resolve due to the complexity of the work required.
Please continue to keep in touch for updates.
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