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Pbython
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Broadband buffering

Having signed up to various online services like Netflix, Amazon prime etc...

I was hoping to get stability on my broadband, although my account says I've been upgraded to 200MBits, I'm only getting 60 at the most & very poor stability,causing buffering on a regular basis

Support are no good& ive had 2 routers already this year
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Re: Broadband buffering

Hi Pbython,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004120342). Our technicians are working to get this sorted and have set a review date of 5th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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