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genericuser
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Broadband Speeds Not Satisfactory Area 12

I got a 50Mbits connection in Area 12 nearly 2 weeks ago. After a promising start, throughout this weekend I have, at best, 18Mbps and as little as 10Mbps using the ThinkBroadband speed checker. In it's single threaded download test I get 1-2Mbps!

Is this par for the course please? I would appreciate any comment on your experience, similar or otherwise.

If so, I'm going back to PlusNet ADSL as this was cheaper, consistently 10-12Mbps and more importantly, I was getting what I paid for.

Frankly, I feel conned.

Thank you very much.

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Re: Broadband Speeds Not Satisfactory Area 12

Hi genericuser,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see you've got a technician booked to fix this for you. Let me know how the appointment goes and give me a shout if you need anything else.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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genericuser
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Re: Broadband Speeds Not Satisfactory Area 12

Thank you Josh. The guy didn't find any issue with the SNR and explained they were updating amps in the cabinets. It's been OK this week 35+Mbps.

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Re: Broadband Speeds Not Satisfactory Area 12

Hi genericuser,

 

That's great, glad to hear it's improved.

 

Keep an eye on it and give us a shout if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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