I have noticed recently that my broadband speeds drop significantly during the evening. I am on 70 Mbs, which is achieved during the daytime however during the evening it's just 5 Mbs. Is it normal to get this type of drop during the evening and if so why?
Over utilisation = Too many people chasing too little bandwidth. Or, in other words, VM have over sold in your area and their network can't cope with the demand at peak times. Have a look through this forum to see how common it is. What's worse though is, VM take months if not years to upgrade their infrastructure.
I am in an OVER SUBSCRIBED VIRGIN MEDIA AREA. F003443743, ongoing since December 2014. Next review date: 31-5-17.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004599622). Our technicians are working to get this resolved and have set a review date of 6th September 2017.
I'm really sorry for any inconvenience this may cause.
All the best
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Thank you so much for looking into this problem. However, I am alarmed with the time period to get this resolved.
Surely Virgin Media should offer reduced billing while there is a problem on the network? I signed up to Virgin Media to get high speed broadband and I now find that I can probably get a faster internet connection with an ADSL service, and at a much lower cost.