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crlewis
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Broadband Speeds Dropping During The Evening?

I have noticed recently that my broadband speeds drop significantly during the evening. I am on 70 Mbs, which is achieved during the daytime however during the evening it's just 5 Mbs. Is it normal to get this type of drop during the evening and if so why?

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pete7049
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Re: Broadband Speeds Dropping During The Evening?

Sounds like over utilisation.

F003443743. December '14 - May '17.
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crlewis
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Re: Broadband Speeds Dropping During The Evening?

Please explain more?
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pete7049
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Re: Broadband Speeds Dropping During The Evening?

Over utilisation = Too many people chasing too little bandwidth. Or, in other words, VM have over sold in your area and their network can't cope with the demand at peak times. Have a look through this forum to see how common it is. What's worse though is, VM take months if not years to upgrade their infrastructure.

F003443743. December '14 - May '17.
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Message 5 of 13
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Re: Broadband Speeds Dropping During The Evening?

Hi crlewis,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


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Re: Broadband Speeds Dropping During The Evening?

Hi Chris,

 

Thanks for the details!

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004599622). Our technicians are working to get this resolved and have set a review date of 6th September 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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crlewis
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Re: Broadband Speeds Dropping During The Evening?

Josh,

 

Thank you so much for looking into this problem. However, I am alarmed with the time period to get this resolved.

Surely Virgin Media should offer reduced billing while there is a problem on the network? I signed up to Virgin Media to get high speed broadband and I now find that I can probably get a faster internet connection with an ADSL service, and at a much lower cost.

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Message 8 of 13
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Re: Broadband Speeds Dropping During The Evening?

Hi there crlewis,

 

Thanks for getting back to us.

 

In regards to the high peak time traffic fault in your area, I have sent you a PM (purple envelope icon, right corner) to discuss this further.

 

Look forward to hearing from you

Sam


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crlewis
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Message 9 of 13
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Re: Broadband Speeds Dropping During The Evening?

Hi Sam

I have already received a message from Josh regarding this problem. His report stated that there is a fault in the area F004599622 which will hopefully be resolved on the 6th Sept 2017.

Regards

Chris 

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pete7049
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Message 10 of 13
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Re: Broadband Speeds Dropping During The Evening?

6th September is only a Review Date, NOT a Fix Date. Review dates are like busses, there'll be another one along in a while.

F003443743. December '14 - May '17.