I have noticed recently that my broadband speeds drop significantly during the evening. I am on 70 Mbs, which is achieved during the daytime however during the evening it's just 5 Mbs. Is it normal to get this type of drop during the evening and if so why?
Over utilisation = Too many people chasing too little bandwidth. Or, in other words, VM have over sold in your area and their network can't cope with the demand at peak times. Have a look through this forum to see how common it is. What's worse though is, VM take months if not years to upgrade their infrastructure.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004599622). Our technicians are working to get this resolved and have set a review date of 6th September 2017.
I'm really sorry for any inconvenience this may cause.
All the best
Tech fan? Have you read our Digital life blog yet? Check it out
Thank you so much for looking into this problem. However, I am alarmed with the time period to get this resolved.
Surely Virgin Media should offer reduced billing while there is a problem on the network? I signed up to Virgin Media to get high speed broadband and I now find that I can probably get a faster internet connection with an ADSL service, and at a much lower cost.