Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 Fault reported 09th December 2014 Fault ticket raised January 2015 Deferred to May 2015 Deferred to 12th August 2015 Deferred to 14th October 2015 Deferred to 4th November 2015 Deferred to mid April 2016 Deferred to 06th of July 2016 Deferred to 31st September 2016 Deferred to 30th November 2016 Deferred to 15th February 2017 Deferred to 12th July 2017 Deferred to 20th September 2017
WHAT AN ABSOLUTE JOKE THIS IS.
2 YEARS and counting.
How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.
CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco Upgraded to 20 downstream channels completed 18th October 2016 Upgraded to 16 downstream channels August 2016 (From 8) F004332353 High Utilisation closed on August 1st 2016 - Fault reference F003508309 ticket was closed in ERROR!!!!!! -
Nothing much else I can do. Fault has been reported to Virgin Media who are stating that there is a network fault. I have been given reduced billing until the fault has been rectified. Just hope Virgin Media don't rise their prices until it's sorted, if they do it's bye bye V Media..
I have just checked my speed 20mb 16:15 in the afternoon and Im supposed to be on 150mb, I think anyone getting shocking speeds like this contracts should not apply and should be able to leave at any time to a better provider who can deliver what they advertise like BT or SKY.
I have been with Virgin for years and they did deliver but they are a shocking service now and with review date after review date and nothing getting done it is time to get out.
I have just seen an advert on the tele saying they deliver crazy fast broadband speeds ha ha ha ha ha ha still laughing.