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Dave118
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Broadband Speed

Paying for 150Mb/s downloading a game from Sony Store on ps4 it's been downloading for 4 hours and still only half of it has downloaded. Checked on various broadband speed check sites and only getting a download speed of just over 20Mb/s, what is going on?

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Re: Broadband Speed

Hi Dave118,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read you are experiencing slow broadband speeds.

 

From checking your connection, the downstream power levels are too low at - 7 dBmV and as this can have an impact on your connection I would like to arrange for an engineer appointment. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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