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tractorboy81
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Broadband Speed

Hi

I have been experiencing download speeds of between 3 and 8 mbps over the last two weeks, but pay for 200mbps, which I have seen prior to mid February. This is not a result of fair useage cap as I have completed a speed test via numerous forums immediately after returning form work to an empty house. This is crazy with the cash I am pouring into Virgin?

Any ideas?

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Re: Broadband Speed

Hey there tractorboy81,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the slow speeds you're getting, I know this is frustrating. I've taken a look into this and I can see that we're in the process of resolving a fault in your area under ref: F004407686 which is due for review on the 22nd March. This fault can be responsible for reducing speeds during peak time hours.

I completely appreciate this is inconvenient, please accept my apologies and let me know if you've got any other questions.

Take care.

Heather_J

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