Hello, I've just joined virgin media and had it installed this week, we are new to virgin and so we are not too sure how unusual this is.
we have the VIVID 200 Optical Fibre broadband package but we are only getting speeds of 5mb at best, we can't do anything and obviously our tv doesnt let us stream with those speeds. When i check online it says the road is capable for speeds of upto 200mbs
My engineer did not check internet speeds or ondemand services when installing he also gave us the wrong remote for our tivo box. The wifi is only connect to the tivo box so should work quite fast, ? is there something im doing wrong?