not going to happen - thats not how it works - staff take about a week to get to threads - you need to post details of the problem - users will try to help and sooner or later staff will get to the thread
It's just ridiculous, i pay £30+ a month for just broadband (150Mbps) and get speeds around 10 on average. i get a monthly discount of £10 but that just doesn't cut it. i could go elsewhere for those speeds at a much better price. But i stay loyal to virgin because they have been great in the past and i hope that they get back on to how they were soon.
After all this time, still no reply from anyone that isn't a customer. it's quite poor that customers get treat like this and Virgin Media expect us to sit back and watch. i have tried ringing virgin and speaking about the problem and i get nowhere with them, i come on here and get no reply either. i think it's time i looked into a different ISP. after the 3 hours downtime i had today, that was the final straw.
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004173331). Our technicians are working to get this resolved and have set a review date of 10th May.
I'm really sorry for any inconvenience this may cause.
All the best
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