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On our wavelength
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Registered: ‎22-01-2011
Message 81 of 85 (455 Views)

Re: Broadband Speed: Discussion Thread

I'll just leave this here.

6498592128

Two review dates already gone and next not due to 2018.

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Dialled in
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Registered: ‎21-03-2010
Message 82 of 85 (406 Views)

Re: Broadband Speed: Discussion Thread

Can I ask when I might be getting a reply to a post for help that I made on 23-7-17 Please ? http://community.virginmedia.com/t5/Speed/speed-and-lag-poor-and-varying-levels-HELP-FORUM-STAFF-PLE... I explained the problem and posted my download and up load results and the network log, and apart from a moderator removing some personal info which I didn't know was posted, I have heard nothing. I understand that you are all likely very busy, but surely someone would be able to get back to me after 8 days I would have hoped ? Thank you
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Registered: a week ago
Message 83 of 85 (229 Views)

Re: Broadband Speed: Discussion Thread

I had 50 mb bb, but was actually getting 6mb dl, I thought I would upgrade so I rung up vm they said I would get a speed upgrade if I went on vivid 100, so I went for it, last night checked my speed still 6mb, don't sell what you can't provide I'm sure it's against the law, I'm glad watchdog have highlighted it but nothing will be done, I've been told Jan 2018 is the finish date for upgrading of lines, I ain't waiting that long bye bye vm thanks for ripping me off to the princely sum of £45 month for 5mb bb

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Registered: ‎18-12-2010
Message 84 of 85 (204 Views)

Re: Broadband Speed: Discussion Thread

Paying for 200 mbps download - getting less than 1 mpbs ... but still getting full 12 mbps upload

I've been happy with VM for more than 10 years ... but I'm close to throwing in the towel and going BT,  mainly due to their complete lack of customer service when there is an issue.

http://community.virginmedia.com/t5/Speed/VM-support-shocking/td-p/3495661

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Registered: ‎20-02-2011
Message 85 of 85 (160 Views)

Re: Broadband Speed: Discussion Thread

Hi Virgin Media

I'll leave the same picture that a lot of other people are already leaving on here. I'm also seeing it across lots of other threads, but equally, I'm seeing the same responses to the threads. Surely someone in your business understands ITIL and can work out with all these similar incidents you actually have an underlying problem. If no one does, I'm happy to apply for the role of Customer Service Director, you clearly need one.

And whether you need it or not here is another picture representing another incident demonstrating a clear and persistent infrastructure issue.

Great upload but poor download picture (1 of many)Great upload but poor download picture (1 of many)