I live in a new virgin area we had sales people calling door to door selling the residents virgin promising 200mbps currently I get 6-20 Mbps if I'm lucky . An engineer who I know told me that they knew there was an over utilisation problem but still went on to take new customers . This is a disgrace from virgin and need fixed right away
and to cap it all, my once higher 20-21mbps upstream is now 4-6mbps in addition to 4-6 mbps on average download.
Right time, to file a report of my scenario in two addresses in Dover area with Watchdog, and then speak to retentions about cancelling. FTTC is slower headline speed, but its faster than this pile....
If you are thinking of being a new customer with VM and checking out this thread for any service issues and live in Dover or the surrounding villages (large catchment area to Folkestone), my recommendation is to avoid VM for now.Its hit rock bottom and they don't want to bother upgrading anything just sweat assets. Its been months and months now and nothing has been done. Get another provider because right now standard ADSL1 is faster than this.
I used a Catherine Tate line on another reply, the moderator censorship police struck EVEN THOUGH the actual swear word used on television, was starred out.....pathetic....It was probably because I referenced the parent company L.G. and Catherine's NAN character used the first word in her famous phrase!
Just shows how downhill this company has got, from a customer that used to recommend it and was totally happy.
The broadband speed has been appalling for several months. I have had several very long detailed conversations with the support people who have tweaked settings and promised that some engineering work which would be completed by 4th July would give me super fast connection. Although not as bad since then it is still far from fixed and the pausing and buffering continues.
I have lots of screenshots showing the connection and speed test results.