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RachaelJ
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Broadband So Slow

 

Has anyone come up with a real answer to the recent speed issues?  After years of service with no problems the last couple of months have been unbearable and its getting worse with my Tivo now stuttering in the evening as well as the internet being useless.

I have done everything advised but nothing makes it any better!

I'm not very tech smart but I do know I should get what I am paying for.

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Re: Broadband So Slow

Hi RachaelJ,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing issues with your services.

 

I've run a diagnostic on your equipment and I can see quite a lot of timeout errors. I'd like to send a technician to sort this out for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


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