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Simon_F
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Broadband Frequently Drops Out

Over the past few weeks my supposedly super fast broadband has been dropping out on a regular basis, making it extremely frustrating to try and do any work or for my son top play his PlayStation (obviously equally as important).  Has anyone else had this problem?  It seems to be getting worse and makes me wonder if I would be better off with another provider.

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Forum Team (Retired) Adam_L
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Re: Broadband Frequently Drops Out

Hi Simon_F, 

Thanks for getting in touch! Let me start by giving you a warm welcome to our forum community! It's great too see so many new faces around here!

I am sorry to hear about your issues with your broadband frequently dropping out, I apologise for any inconvenience caused.

I have tried to run some checks from here, however I was unable to locate any of your details via your forum account. I will need some information from you in order to proceed.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics, please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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